I spoke a while back at one of the monthly Connecting Things meetups. That talk is now posted on the interwebz for you to relive again and again. I know, you're welcome.
This talk is mostly about how important I think it is to treat our clients with respect and honesty, rather than inadvertently vilify them. I had a blast sharing my story and some thoughts with such an awesome room of folks. Thanks for the time, Connecting Things!